Cancellation: Many consulates and departments runs a no refund policy on all visa or travel document applying related fees as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa or document application with ONTIMEVISA.com you must contact us immediately to prevent any unnecessary cost being incurred. Once an application be submitted to related department or consulate offices by us , we are unable to reimburse you any fee.
It is imperative that you supply us with all the correct information required for your requested visa or document at the time of your intended departure. ONTIMEVISA.com cannot be held responsibility for any visa or document granted incorrectly or refused to approve to incorrect application information supplied by applicant. Though every effort will be made on our part to correct any visa or document issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your visa or travel document information against your passport and personal information prior to departure.
Refund: If for any reason you wish to cancel a service before your information was received by ONTIMEVISA.com, or before making any payment, you can do so without any penalties or charges by informing us by email or supporting hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and the visa or document application information has been sent to the Immigration department or consulate, NO refund will be given and the service will be completed.